Privacy
1. We respect your privacy
2. Collection of personal information
2.1. The Mamawise Store will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. The Mamawise Store collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1. The Mamawise Store may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. The Mamawise Store may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Mamawise Store, www.mamawisestore.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. The Mamawise Store is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to us via out contact page. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you come to our website (www.mamawisestore.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Mamawise Store is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Updated: February 2022
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Where are the products made and shipped from?
The Mamawise Store products are handcrafted and shipped from Fremantle, Perth, Western Australia.
Is there is a physical store I can visit or collect my online order from?
No, the store is online store only.
See Shipping for postage information.
What payments methods are accepted?
PayPal, Afterpay and credit cards are accepted.
All transactions are secure and encrypted and credit card information is never stored.
Can I place an order but have it sent to someone else as a gift?
Yes.
On the Cart page, you'll see a space where you can leave specific instructions about your order. You can mention this here.
Invoices are never included with orders.
What are the Clean Birth Kits and where does my donation go?
The Mamawise Store is a proud supporter of Birthing Kit Foundation Australia (BKFA)
This partnership with the not-for-profit, humanitarian organisation began in 2015 under the name of The BodyWise BirthWise Store.
This has continued throughout the rebrand in 2022 to The MamaWise Store.
BKFA works with Australian and global partners to pack and supply Clean Birth Kits to pregnant women living in rural communities and low-resource settings around the world.
To date, 2.5 million Clean Birth Kits have been distributed to women in need.
Donations that are made via the Checkout page are collected and paid as a lump sum to BKFA once a year.
You can read more about the Clean Birth Kits here.
Do the herbal teas contain caffeine?
No, all of the herbal tea blends are naturally caffeine free.
Are your herbal teas gluten free?
Yes, all of the herbal tea blends are gluten free.
What is the shelf life of the products?
The following shelf time periods apply once the product is opened.
Herbal Teas - 12 months
Herbal Extracts - 12 months
Herbal Spray & Gels - 12 months
Herbal Peri Bags - 18 months
Herbal Powders - 18 months
Herbal Balms - 12 months
Peri Prep Oil - 12 months
How long will it take for my milk supply to increase?
Please note the results do vary, depending on the breastfeeding dynamic and individual circumstances.
Most women report noticing a change within 2 or 3 days.
If drinking the Mama's Milk Herbal Tea try making a large batch (a day's worth) in the morning. This way it can continually brew over the day for a full extraction of the herbs.
Discard any leftovers after 24 hours.
If no great change is noticeable after taking the 4 cups of Mama's Milk Herbal Tea daily for a few days, then consider switching to the more potent Herbal Extract form.
Why is Fenugreek not included in the Mama's Milk Herbal Tea?
Fenugreek has been excluded from the Mama's Milk Herbal Tea, and is an optional inclusion in the Mama's Milk Herbal Extract.
Taking Fenugreek may be an issue for some women who have PCOS, blood sugar problems, clotting problems or diabetes. It's recommended to use Fenugreek under the guidance of your GP in these circumstances.
Occasionally mums that are using Fenugreek notice their baby is fussy and/or has green, watery stools, and that these symptoms go away when they discontinue the Fenugreek.
Fenugreek can cause some digestive upset in some mums, so it’s possible for it to cause tummy symptoms in baby too.
Another plausible reason for these types of symptoms - and perhaps more likely than a reaction to the herb - is that mum's supply has increased due to the Fenugreek. And the symptoms are actually those of oversupply, where baby is getting too much foremilk. Fussiness, gas and green watery stools are classic symptoms of an overabundant milk supply. More info about this here.
Can I use the herbal extracts if I'm on prescribed medication?
Some herbal medicines are contraindicated with some prescription medicines.
Therefore the questionnaire must be completed to ensure suitability.
You'll find links to this questionnaire within the product page of the individual herbal extracts.
Please also see the Disclaimer & Terms of Service for more information.
What are the lumpy bits in my herbal extract?
It's very normal to find sediment in the herbal extracts.
This often collects at the bottom of the bottle, or on the end of the dropper. When the bottle is shaken it breaks up and is dispersed.
Sediment does not affect the quality or safety of the product, nor is harmful to consume.
I have some leftovers, how can I use these?
Peri Prep Oil: this can be used on the skin of your blooming belly whilst pregnant. It can also be used to nourish the contracting skin of this area during postpartum.
Labourade: this can be used like any other electrolyte powder. Great in times of excessive sweating or fluid loss with vomiting/illness.
Nip Stick: this can be used as a lip balm and for any dry, chaffed skin. The boys in my house use it for wetsuit rashes after surfing!
Padsicle Gel: this can be used for any inflamed or grazed skin. The aloe vera base can also help soothe sunburn or chaffed skin.
Peri Spray: this can used for skin irritations; sunburn, heat fuelled nappy rash, grazes or burns!
Raspberry Leaf: the tea can be drunk throughout postpartum to help with involution of the uterus and afterpains. Drink 2-3 cups per day for this for the first 7-10 days postpartum.
The herbal extract/glycetract may also be used for this purpose. Take 5ml, 2-3 x day for the first 7-10 days after birth.
How can I reuse the packaging?
Glass, amber bottles
These can be washed out with warm, soapy water and reused, repurposed or recycled. Add a spray nozzle lid to the 500ml bottle and use for DIY cleaning solutions, e.g vinegar with water and lemon and/or eucalyptus essential oils. Or fill from bulk home eco-cleaning solutions at health stores. Or store your DIY massage oil blend in them.
Cylinders
Repurpose these for any dried products; more herbal tea, spices, salts, seeds, cereals, baking goods, bath salts or washing powder. In my house, they've been used as a pen holder, a money jar and even for scrunchie storage!
Otherwise they are biodegradable.
Plastic bottles
Keep the atomiser spray bottle, rinse out and use as a face mist, or for your indoor plants! Keep the pump bottle and use for hand soap or lotion. Reuse the containers for storage, or the powder shaker bottle for DIY herb seasoning blend.
Are your products cruelty-free?
The Mamawise Store does not use products and/or ingredients that have been tested on animals.
Do you have stockists?
Currently, no. If you're interested in becoming a stockist please get in touch.